Human-centered design systems and product experiences
Core services
01UI/UX Design02Web Development03Software Development042D/3D Experiences05App Development06AI Agents & Automation07Website DesignTechnical services
Frontend Engineering
React DevelopmentNext.js DevelopmentWeb ApplicationsEnterprise DashboardsSaaS PlatformsBackend & Infrastructure
API DevelopmentCloud InfrastructureDevOps & CI/CDBackend SystemsCustom SoftwareIndustries we serve
Technology & Software
Operational Intelligence Across Every Movement
Create agents that monitor shipments, coordinate dispatch, prepare customs information, manage exceptions, and connect customers with live operational context — built with the permissions, audit trails, and approval points a real operation requires.
- Sector
- Physical Operations & Infrastructure
- Agents on this page
- 6 purpose-built agents
- Control
- Approval checkpoints and audit trail
A logistics operation runs across systems that were never designed to talk to each other: a TMS holding orders, carrier portals reporting milestones in their own formats, telematics streaming from vehicles, customs platforms with their own deadlines, and an inbox absorbing everything else. The information needed to answer a status question or work an exception usually exists — spread across five screens, assembled by hand while the freight keeps moving.
Agents are built for exactly this shape of problem. They sit across those systems, maintain one live picture of every shipment, and carry the coordination work that currently interrupts dispatchers and service teams: answering enquiries with real tracking data, checking documents before pickup, preparing responses when something goes off plan. Commitments — an assignment, a filing, a promise to a customer — stay with your people, delivered as prepared decisions rather than raw alerts.
We build these as engineered systems: scoped permissions per agent, an audit trail of every read and action, and evaluation before anything changes in production.
Where the work slows down
Constant Status Enquiries
Customers, brokers, and internal teams ask the same question all day — where is it — and each answer means checking a carrier portal, the TMS, and sometimes the driver. The people best placed to prevent problems spend their day reporting on them.
Route Disruption
Weather, port congestion, and road closures invalidate plans mid-transit. Replanning means reassembling restrictions, transit times, and downstream commitments under time pressure, for one shipment after another.
Delivery Exceptions
A failed delivery or damage report sets off a scramble: find the affected orders, work out recovery options, notify the customer — often hours after the first signal appeared in a tracking feed.
Manual Document Checks
Bills of lading, commercial invoices, and customs declarations are checked by hand against shifting requirements. One missing field surfaces at the border, where it is most expensive to fix.
Disconnected Carrier Data
Every carrier reports differently — API, EDI, portal, emailed spreadsheet — so no single view of in-transit freight exists. Teams stitch the picture together manually, and it is stale by the time it is complete.
Fleet Maintenance Coordination
Service schedules compete with dispatch demand, and inspection deadlines carry compliance consequences. Without coordination, maintenance either steals capacity or gets deferred until a breakdown decides the timing.
Six agents designed around this work
Shipment Visibility Agent
Keeps every shipment's position, milestones, and ETA current in one live picture — and answers status questions from it.
What it does
- Receives status requests from customers, brokers, and internal teams across email, portal, and chat channels
- Retrieves live position, milestone, and ETA data from carrier APIs, GPS feeds, and the TMS
- Prepares plain-language status responses with the underlying tracking events attached
- Updates CRM records and customer-facing tracking pages when milestones change
- Flags shipments whose reported position contradicts the planned route for operator review
Works in
- TMS
- Carrier APIs
- GPS telematics
- CRM
- Communications
Any commitment beyond the carrier-reported ETA — a promised delivery window, a goodwill gesture — is drafted for a service agent to approve and send.
Dispatch Coordination Agent
Matches ready loads to available drivers and equipment while keeping the dispatch board consistent as conditions change.
What it does
- Checks driver hours-of-service, vehicle availability, and load requirements before proposing an assignment
- Prepares dispatch instructions with pickup windows, dock details, and handling notes for each load
- Routes proposed assignments into the dispatcher's queue ranked by departure urgency
- Records assignments, reassignments, and the reasons behind them in the TMS
Works in
- TMS
- Fleet management
- Driver apps
- Communications
Dispatchers confirm every assignment before it reaches a driver — the agent proposes and sequences, it never commits equipment on its own.
Route Planning Assistant
Compiles restrictions, transit times, and cost inputs into route options a planner can compare side by side.
What it does
- Retrieves road restrictions, border wait times, and weather advisories along candidate corridors
- Checks proposed routings against vehicle dimensions, hazmat rules, and delivery time windows
- Prepares route comparisons covering transit time, tolls, and compliance constraints in one view
- Drafts revised routings when a disruption invalidates the plan, marked with what changed and why
Works in
- TMS
- Mapping and traffic data
- Fleet management
- Weather and advisory feeds
Route selection remains a planner decision; the assistant assembles and compares options but never commits a vehicle to a routing.
Exception Management Agent
Detects shipments drifting off plan and coordinates the response before a delay becomes a missed commitment.
What it does
- Monitors tracking events, dock scans, and driver reports for signals that a shipment is off plan
- Retrieves the affected orders, customer commitments, and downstream connections for each exception
- Prepares a response plan — recovery options, revised ETAs, notification drafts — for the operations lead
- Routes each exception to the right owner by lane, customer tier, and severity
- Records the full exception timeline, from first signal to resolution, for later review
Works in
- TMS
- WMS
- Carrier APIs
- CRM
- Communications
- Analytics
Recovery actions carrying cost or customer impact — re-booking a carrier, authorizing a redelivery — execute only after an operations lead approves the plan.
Customs Documentation Agent
Assembles and verifies cross-border paperwork ahead of the border, not after a hold.
What it does
- Receives shipment data — commodity codes, declared values, origins, consignee details — from the TMS and order systems
- Checks declarations, commercial invoices, and certificates against the destination country's requirements
- Prepares filing-ready document packs and flags missing or inconsistent fields with the specific discrepancy named
- Updates document status in the TMS as each item is verified, filed, or returned for correction
Works in
- TMS
- Customs and trade documentation platforms
- ERP
- Document storage
A licensed broker or trade compliance officer reviews and submits every filing; the agent prepares and verifies but never lodges a declaration itself.
Fleet Maintenance Agent
Tracks service schedules, inspections, and defect reports so maintenance happens in the yard rather than on the roadside.
What it does
- Monitors odometer readings, engine fault codes, and inspection due dates across the fleet
- Checks upcoming service needs against dispatch schedules to find windows that do not cost a load
- Prepares work orders with fault history and parts availability attached
- Routes urgent defect reports — brakes, tires, lighting — to the maintenance manager immediately
- Records completed work, costs, and downtime against each vehicle's history
Works in
- Fleet management
- Telematics
- Maintenance systems
- Parts inventory
- Scheduling
Taking a vehicle out of service or approving repair spend stays with the fleet manager; the agent surfaces the need and prepares the paperwork.
One request, end to end
Shipment Created
A new shipment enters the TMS and the agent pulls order details, service level, and special handling requirements.
Documents Checked
Customs, carrier, and delivery paperwork is verified against destination requirements, with gaps flagged before pickup.
Route and Capacity Assigned
Route options and equipment matches are prepared; a planner confirms the assignment and dispatch instructions go out.
Movement Monitored
Position, milestone, and telematics data stream in from carriers and vehicles, checked continuously against the plan.
Exception Detected
A late departure, missed scan, or route deviation raises an alert with the affected orders and commitments attached.
Response CoordinatedA person decides
Recovery options are prepared and routed to the operations lead, who approves the plan before any action executes.
Customer and Systems Updated
Revised ETAs, tracking events, and resolution notes are written back to the TMS, CRM, and customer channels.
Connected to the systems that run the work
01Transportation Management
- Oracle Transportation Management
- MercuryGate
- or a custom TMS
02Warehouse Management
- Manhattan
- Blue Yonder
- or an in-house WMS
03Fleet and Telematics
- Samsara
- Geotab
- Motive
- or another telematics platform
04Carrier and Tracking APIs
- project44
- FourKites
- or direct carrier and GPS integrations
05CRM and Communications
- HubSpot
- Salesforce
- Slack
- or Microsoft Teams
06Analytics and Reporting
- Power BI
- Looker
- or an internal data warehouse
Control, Audit, and Escalation by Design
Logistics runs on commitments — pickup windows, customs deadlines, delivery promises — and an agent acting near them needs the same controls as the people who make them. Every agent we build operates within defined permissions, records what it read and why it acted, and hands off to a named person the moment a decision carries cost or customer impact. Nothing commits equipment, submits a filing, or promises a delivery window without a human in the approval path.
- Role-based permissions per agent and per system
- Approval checkpoints before dispatch and carrier commitments
- Human submission of all customs filings
- Complete audit trail of reads, actions, and handoffs
- Data boundaries between carriers, customers, and partners
- Evaluation suites run before any workflow change ships
- Live monitoring with drift and anomaly alerts
- Safe fallback to a dispatcher or service agent
From first workshop to launch
Discovery and product architecture
Map the user journeys, workflows and technical priorities.
UX/UI design and prototype
Define the interface system, key screens and clickable flows.
Development and integrations
Build the frontend, backend and integrations.
Launch, optimisation and scaling
Improve the platform through analytics and feedback.
Questions, answered
Through the interfaces those systems already expose — REST APIs, EDI, database views, or file drops where nothing better exists. We start read-only to build the live picture, then add write access one permission at a time as approval workflows are proven. A carrier with no API is handled through structured document parsing rather than left out of the picture.
Every commitment: dispatch assignments, carrier bookings, customs submissions, repair spend, and any promise made to a customer. Agents detect, prepare, and route; your dispatchers, planners, and brokers decide. When an agent reaches the edge of its permissions, a named person receives the case with full context — not a raw alert.
Agents operate inside your systems under scoped credentials, so data stays where it already lives. Boundaries between customers, carriers, and partners are enforced at the retrieval layer — an agent answering one shipper's status question cannot read another shipper's manifests. Every read and write is logged for audit.
With the workflow that consumes the most coordination time — for most operations that is status enquiries or document checks. We map it end to end, connect the systems it touches, and run the agent alongside your team until its output holds up under real traffic. Dispatch and exception handling follow once that foundation is trusted.
Map One Workflow With Us
Pick the workflow that eats the most coordination time — status enquiries, document checks, exception handling — and we will map it end to end: the systems it touches, the decisions that stay human, and what an agent can carry. You leave with a concrete build plan, whether or not we build it together.