An agent for the things that fall between systems. When an order fails to reach the warehouse, an invoice is stuck in a queue or a record arrives half empty, it gathers the evidence, works out which known cause fits and routes the fix to the person who owns it.

Automated processes fail at the joins. The integration ran, and one record in two hundred did not arrive. Nobody is alerted, because nothing crashed. A customer notices a week later. Finding out what happened means reading logs in three systems, and the people who can read each of them sit in different teams.

This page describes a workflow we propose to build as a custom project. It does not exist as software yet. It would reuse the action log that every one of our demonstrations keeps, in which each system call is recorded with its result and retries, and the handover with context. Reading other systems' logs, matching exceptions to known causes and routing fixes are not built.

02The gap

Six Things That Slow This Down

Failures nobody sees

A record silently fails to sync and nothing reports it.

Evidence in three places

Each system holds a piece, and no one reads all three.

The same fault, investigated again

A known cause is rediscovered every month.

No owner for the gap

The fault is between two teams and belongs to neither.

Retries that make it worse

A blind retry creates a duplicate order.

Found by the customer

The first alert is a complaint.

03In practice

How One Request Moves Through

An example of one case, in 6 steps. The same steps play in the picture at the top of this page.

STEP 01

Mismatch found

The nightly comparison shows three orders that left the shop and never reached the warehouse.

STEP 02

Evidence gathered

The agent collects the three orders, the integration's log lines and the warehouse's rejections.

STEP 03

Cause matched

All three were rejected for a missing postcode, which is a known pattern with a runbook.

STEP 04

Safe step taken

The runbook does not allow a retry until the data is fixed, so nothing is retried.

STEP 05

Routed

A ticket goes to the team that owns order data, with the three orders and the cause.

STEP 06

Followed up

Once the postcodes are fixed, the orders are sent again with their original keys.

→Request a quote

What We Need to Scope This

The process as it runs today, in a few lines.
The systems it touches, for example integration platform, systems of record, logs, runbooks.
Rough monthly volume, and who approves what.

Request a quote Book a 30-minute callA quote starts from a written scope, so that the figure means something.

04Exception agent

Six jobs it carries through

Exception detection

Notices what did not complete.

Records that left one system and did not arrive
Items stuck in a queue beyond your limit
Required fields that arrived empty
Counts that do not reconcile

Works inIntegration logs, systems

Where it stopsIt compares what was sent with what arrived.

Evidence gathering

Collects what is needed to understand it.

The record on both sides
The log entries around the failure
Earlier attempts and their results
Related exceptions

Works inLogs, systems

Where it stopsIt gathers with read access only.

Cause matching

Compares with known causes.

Your catalogue of known failure patterns
The runbook for each
A confidence note
"Unknown" when nothing fits

Works inRunbooks

Where it stopsAn unknown cause is called unknown.

Safe retry

Retries only where it is safe.

Only steps marked safe to repeat
With the same key, so nothing is duplicated
Once, then stops
The result recorded

Works inIntegration platform

Where it stopsNothing is retried unless your runbook says it can be.

Routing

Sends the fix to its owner.

The team that owns the failing step
The evidence attached
The affected records listed
The business impact stated

Works inTicketing

Where it stopsIt routes the fix. It does not edit records.

Pattern report

Shows what keeps failing.

Exceptions by cause and by system
Time to detect and to fix
New causes worth a runbook
Whether a fix held

Works inReporting

Where it stopsIt reports patterns for your teams to act on.

05Operating boundaries

It Investigates With Read Access and Fixes Only What Is Marked Safe

Most of what this agent does is reading: comparing what was sent with what arrived and collecting the evidence. It changes nothing in your systems of record. A retry happens only for steps your runbook marks as safe to repeat, with the original key so that it cannot create a duplicate.

When the cause is unknown, it says so and routes the case with the evidence. It does not guess a fix.

Read access to systems of record
Retries only where marked safe
Idempotent, so no duplicates
Unknown causes called unknown
Fixes routed to the owning team
A record of every exception

06Systems

Where It Connects

The systems named here are the kind this agent works with. Which ones it connects to in your case is settled in the scope.

Integration platform

Your middleware, queues or automation tool

Systems of record

The systems on each side of the handoff

Logs

Application and integration logs

Runbooks

Known failure patterns and their fixes

Ticketing

Where fixes are routed

Ownership map

Which team owns which step

07Questions

Asked Before the First Call

Monitoring tells you a system is down. This agent finds the quieter failures where everything is up and one record did not arrive, then does the first hour of investigation: gathering evidence from both sides and matching it to a known cause.

Incident response handles a declared outage with people in a call. This agent handles the steady trickle of individual failed records and handoffs, most of which never become an incident. A cluster of exceptions may be what triggers one.

No. It routes the fix to the team that owns the data, with the evidence. It can re-send a record through a step your runbook marks as safe to repeat. Editing business records stays with the people responsible for them.

Not as software yet. This page describes a proposed workflow. It would reuse the action log that every one of our demonstrations keeps, in which each system call is recorded with its result and retries, and the handover with context. Reading other systems' logs, matching exceptions to known causes and routing fixes are not built. A project starts by mapping your process, then proving the first steps on test data before anything touches a live system.

Start a project

Pick One Handoff That Fails Quietly

Most companies have one everyone knows about. We will compare what was sent with what arrived over a month and count the difference.

Start an AI agent project Book a free 30-minute consultation

Response within 24 hoursFree consultation and scopingNDA available on request

AI Workflow Exception Agent Development