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Intelligence Across Production, Quality, and Maintenance
We engineer agents that connect technical knowledge, production data, quality workflows, maintenance history, and supplier coordination across manufacturing operations — with your planners, engineers, and supervisors holding approval at every consequential step.
- Sector
- Physical Operations & Infrastructure
- Agents on this page
- 6 purpose-built agents
- Control
- Approval checkpoints and audit trail
Manufacturing operations run on systems that rarely talk to each other.
The MES tracks the line, the ERP holds orders and materials, the CMMS keeps maintenance history, quality lives in its own database, and decades of technical knowledge sit in PDF manuals and the memories of senior technicians. When something goes wrong — a machine fault, a failed inspection, a late shipment — resolution depends on someone stitching that context together by hand, under time pressure.
That stitching is what agents do well. They receive the signal, assemble asset and order context, find the relevant procedure or precedent, and prepare the work order, disposition, or schedule option that a person then approves. The cross-system legwork is delegated; the judgment stays with the planners, engineers, and supervisors who know the plant.
Alpha Expansion builds these systems around plant realities: read-only telemetry, revision-controlled documents, data boundaries between plants and programs, and a hard line between workflow coordination and machine control — which remains with certified deterministic systems and the people authorized to operate them.
Where the work slows down
Unplanned Equipment Downtime
A line stops and the clock starts: technicians diagnose from memory while fault history, manual sections, and parts availability sit in three separate systems. Every minute spent gathering context is a minute of lost output.
Knowledge Trapped in Manuals
Decades of OEM documentation, maintenance logs, and process know-how live in PDFs, binders, and the heads of senior technicians approaching retirement. Almost none of it is retrievable at the moment a machine misbehaves.
Quality Exceptions That Queue
Non-conformances wait for an engineer to pull batch records, spec limits, and prior dispositions before anyone can decide accept, rework, or scrap. Material sits on hold while that context is assembled by hand.
Shifting Material Availability
A supplier delay or substitution ripples through the schedule, but working out which orders and lines are actually affected takes hours of cross-checking between ERP, inventory, and the plan.
Disconnected Production Records
MES events, ERP transactions, quality entries, and paper travelers all describe the same production run without ever reconciling, so a complete picture of any lot requires manual assembly.
Slow Root-Cause Investigation
Engineers rebuild event timelines by exporting data from several systems and interviewing shifts. Investigations stretch across weeks, and recurring faults keep recurring in the meantime.
Six agents designed around this work
Maintenance Intelligence Agent
Correlates equipment telemetry, maintenance history, and technical documentation so technicians start every job with the full picture instead of a blank work order.
What it does
- Receives abnormal-condition signals from the approved telemetry layer and matches them against the asset's fault history in the CMMS
- Retrieves the relevant OEM manual sections, prior work orders, and spare-parts availability for the affected equipment
- Prepares a draft work order with suspected cause, recommended checks, and required parts for a maintenance planner to review
- Records the resolution and technician notes back against the asset so the next event starts from richer history
- Flags repeat failure patterns across similar assets and routes them to reliability engineering
Works in
- CMMS
- SCADA or approved telemetry layer
- Technical document repository
- Inventory
A maintenance planner approves every work order before it is scheduled, and the agent never issues commands to equipment.
Quality Review Agent
Assembles the evidence around each non-conformance so quality engineers decide dispositions from complete context rather than a queue of bare tickets.
What it does
- Receives non-conformance reports from the QMS and pulls the associated batch, machine, shift, and material-lot records
- Checks each deviation against specifications, control plans, and prior dispositions for comparable defects
- Prepares a disposition recommendation with its supporting evidence attached for the quality engineer's review
- Routes exceptions touching regulated or customer-critical characteristics directly to senior quality staff
- Records the final disposition and rationale into the QMS to build a searchable precedent base
Works in
- Quality management
- MES
- ERP
- Technical documents
Every disposition — accept, rework, or scrap — is decided and signed by a qualified quality engineer; the agent supplies evidence, not verdicts.
Production Planning Assistant
Keeps planners ahead of schedule disruptions by preparing scenario summaries the moment an input shifts.
What it does
- Monitors order changes, material receipts, and machine availability across ERP and MES throughout the day
- Retrieves current inventory positions and open supplier commitments whenever a schedule input moves
- Drafts revised schedule options with the trade-offs each carries, for the planner to weigh
- Prepares end-of-shift summaries comparing planned against actual output by line
Works in
- ERP
- MES
- Inventory
- Supplier systems
Schedule changes are committed only by the production planner; the assistant drafts options and never writes to the live schedule.
Technical Knowledge Agent
Turns manuals, drawings, SOPs, and closed investigations into questions the floor can actually get answered.
What it does
- Retrieves answers from OEM documentation, engineering drawings, SOPs, and past investigation reports, citing the source page every time
- Checks each answer against the current revision level so operators never work from superseded documents
- Prepares onboarding briefs for a given machine or cell by assembling its documentation, common faults, and recent changes
- Records which questions go unanswered and routes those gaps to the engineering documentation owner
Works in
- Technical document repository
- MES
- Quality management
- CMMS
Where documents conflict or a safety-relevant procedure is involved, the agent presents the sources side by side and hands the question to a supervisor rather than choosing an interpretation.
Supplier Coordination Agent
Keeps material commitments visible and supplier correspondence current so delays surface before they reach the line.
What it does
- Receives delivery confirmations, delay notices, and certificates of conformance and matches them to open purchase orders
- Checks incoming changes against production requirements to identify which orders and lines are actually affected
- Prepares status requests and expedite drafts for buyers to review before anything is sent
- Updates promise dates and material status in the ERP once a buyer confirms the change
- Routes certificate discrepancies to incoming inspection before material is released to the floor
Works in
- ERP
- Supplier systems and portals
- Inventory
- Quality management
Buyers approve every outbound supplier communication and every commitment change; the agent never negotiates terms or accepts revised dates on its own.
Safety Documentation Agent
Keeps safety records complete, current, and retrievable — without ever standing in for a safety judgment.
What it does
- Checks permits to work, lockout-tagout records, and incident reports for missing fields, expired authorizations, and overdue reviews
- Retrieves the applicable procedures and prior incident history when a new permit or job safety analysis is being prepared
- Prepares draft incident summaries and corrective-action trackers from operator reports for the EHS lead to finalize
- Records completed training and certification evidence against the roles that require them and flags upcoming expirations
Works in
- EHS management
- Technical documents
- CMMS
- Training records
The EHS lead signs off on all safety documentation; the agent never authorizes work, closes permits, or determines that a condition is safe.
One request, end to end
Signal Received
An alarm, non-conformance report, delivery notice, or operator observation arrives through a connected system.
Context Assembled
The agent retrieves the affected asset's history, the current production state, and related order and lot records from MES, ERP, and the CMMS.
Knowledge Matched
Relevant manual sections, procedures, and comparable past investigations are pulled from the document repository with citations to the source.
Issue Classified
The event is categorized by type, affected equipment or order, and urgency — ambiguous cases are marked for human triage.
Action PreparedA person decides
A draft work order, disposition package, or schedule option is created and routed to the responsible planner or engineer for approval.
Outcome RecordedA person decides
The approved action and its result are written back to the source systems so the next event starts from fuller history.
Connected to the systems that run the work
01Manufacturing Execution (MES)
- Siemens Opcenter
- Plex
- Tulip
- or a custom execution layer
02ERP & Planning
- SAP
- Microsoft Dynamics 365
- NetSuite
- or an in-house ERP
03Maintenance (CMMS/EAM)
- IBM Maximo
- Fiix
- eMaint
- or an existing maintenance database
04Telemetry & Historians
- Ignition
- OSIsoft PI
- or an approved read-only SCADA data layer
05Quality Management
- ETQ Reliance
- MasterControl
- or a forms-based QMS in transition
06Suppliers & Inventory
- Supplier portals
- EDI feeds
- or shared inventory and warehouse systems
Governance on the Plant Floor
Safety-critical machine control remains within certified deterministic systems and the authorized personnel trained to operate them — agents in our deployments support analysis, preparation, and workflow coordination, never actuation. Every integration is scoped to the minimum access its workflow requires, and every retrieval, draft, and write is logged for review. When an agent meets a case outside its evaluated boundaries, it stops and hands the work to a named person.
- Role-based permissions mapped to plant roles and shifts
- Approval checkpoints before any work order, disposition, or schedule change commits
- Complete audit trail of retrievals, drafts, and system writes
- Read-only access to telemetry — no path to control systems
- Safety-critical control stays with certified systems and authorized personnel
- Data boundaries by plant, program, and supplier relationship
- Evaluation suites run against real historical cases before rollout
- Continuous monitoring with alerts on drift or unusual behavior
- Safe fallback: every workflow hands off to a named employee
From first workshop to launch
Discovery and product architecture
Map the user journeys, workflows and technical priorities.
UX/UI design and prototype
Define the interface system, key screens and clickable flows.
Development and integrations
Build the frontend, backend and integrations.
Launch, optimisation and scaling
Improve the platform through analytics and feedback.
Questions, answered
No. Agents in our manufacturing deployments read from an approved telemetry layer and have no path to write to control systems — machine control remains within certified deterministic systems operated by authorized personnel. The agent's outputs are drafts and recommendations: work orders, disposition packages, schedule options, all gated behind human approval.
Deployments run inside your environment or a dedicated tenancy, with access scoped to the specific systems each workflow requires. Drawings, process parameters, and supplier terms stay within data boundaries you define — per plant, per program, or per customer. Every retrieval is logged, so you can see exactly what was accessed, by which workflow, and when.
No — indexing what exists is part of the build. We ingest manuals, SOPs, drawings, and closed investigations under revision control, so answers cite current documents rather than superseded ones. Where the agent finds gaps, it records them and routes the list to your documentation owner, turning cleanup into a prioritized backlog instead of a precondition.
With one workflow that has a clear owner and a visible queue — recurring downtime on a known asset family, or the non-conformance backlog, are common first choices. A contained scope lets your team evaluate the agent's outputs against real historical cases before any write access is granted. It also gives your governance review a concrete workflow to examine rather than an abstraction.
Map One Workflow
Bring us one workflow — a recurring downtime event, a non-conformance backlog, a supplier delay that keeps surprising the schedule. We'll map it end to end with your team: the systems it touches, the decisions it contains, where an agent can assist, and where your people approve. You leave with a concrete scope to evaluate, not a platform pitch.