An agent for a freight or courier desk. It collects everything a quote needs in one conversation, prices it from your rate cards, answers "where is my shipment" from your tracking data, and routes delays, damage and customs holds to the people who resolve them.

A quote request arrives as "how much to send two pallets to Germany". The desk writes back for the dimensions, the weight, the postcode, whether there is a tail-lift. Two days and four emails later the customer has three other quotes. Meanwhile half the inbox is customers asking where a shipment is, a question the tracking system could answer if anyone had time to look.

This page describes a workflow we propose to build as a custom project. It does not exist as software yet. It would reuse the question-by-question intake from our lead qualification demonstration, the exact arithmetic from our invoice demonstration and the record lookup from our support demonstration. Rate-card pricing, tracking connections and exception handling are not built.

02Logistics agent

Six jobs it carries through

Quote intake

Collects complete inputs.

Origin, destination and dates
Pieces, dimensions and weight
Goods type and handling needs
Asked once, in order

Works inChannels, CRM

Where it stopsA quote is not priced on missing inputs.

03Today

Where the Time Goes Now

Quotes that take days

Four emails to collect what one form could have asked.

Missing dimensions

The price is wrong because the weight was a guess.

Rates in a spreadsheet

Only two people know which surcharge applies.

Where is my shipment

The desk answers the same tracking question all day.

Exceptions found by the customer

A customs hold is discovered when the goods do not arrive.

Quotes nobody follows up

A price is sent and never mentioned again.

04Step by step

From the First Signal to the Record

An example of one case, in 6 steps. The same steps play in the picture at the top of this page.

Request arrives

A customer asks for a price to send two pallets from Manchester to Hamburg.

Inputs collected

The agent asks for dimensions, weight, goods type and whether a tail-lift is needed.

Priced

The current rate card for the lane is applied, with fuel surcharge and tail-lift as separate lines.

Sent

The quote goes out with its validity period, stored on the customer's record.

Status asked

A week later the customer asks where the shipment is. The tracking shows it held for customs papers.

Exception routed

A case goes to the customs team with the missing document named, and the customer is told.

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Walk One Real Case Through It

Thirty minutes, one case from your own process. We map it against the workflow on this page and tell you plainly what can be reused from our demonstrations and what has to be built for your systems.

Book a 30-minute call Request a quoteBring one real case. No slide deck on either side.

05Scope

The Systems Around It

The systems named here are the kind this agent works with. Which ones it connects to in your case is settled in the scope.

Transport management

Your TMS or freight software

Rate cards

Lanes, surcharges and validity dates

Tracking

Carrier and own-fleet events

CRM

Customers, quotes and bookings

Customs

Documents and holds, where you handle them

Channels

Email
WhatsApp
your customer portal

06Operating boundaries

Prices From Your Rate Cards, Status From Your Systems

Every quote the agent issues can be traced line by line to your current rate card and surcharge rules. Where no published rate applies, it does not estimate. It passes the request to your pricing desk with the inputs complete.

Tracking answers come from your systems at that moment. Liability for loss, damage or delay is governed by your terms and decided by your claims team.

Complete inputs before pricing
Line-by-line pricing from rate cards
No quotes outside published rates
Status read live
Claims decided by people
Validity stated on every quote

07Questions

Straight Answers

Can it quote any shipment?

It quotes what your published rate cards cover. Dangerous goods, oversize loads, new lanes and discount requests go to your pricing desk with every input already collected, which is most of the delay removed.

How is this different from the order and delivery support agent?

That agent serves a shop's customers asking about a parcel. This one serves a logistics provider's own desk: it prices freight from rate cards and handles operational exceptions such as customs holds.

How is this different from the supply-chain and inventory agent?

Supply-chain looks at stock and suppliers and proposes replenishment. This agent handles individual shipments: quoting them, tracking them and routing their problems.

What exists today?

Not as software yet. This page describes a proposed workflow. It would reuse the question-by-question intake from our lead qualification demonstration, the exact arithmetic from our invoice demonstration and the record lookup from our support demonstration. Rate-card pricing, tracking connections and exception handling are not built. A project starts by mapping your process, then proving the first steps on test data before anything touches a live system.

Start a project

Time Your Next Ten Quotes

From request to price. Count the emails spent collecting inputs. That is the part an agent removes first.

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Response within 24 hoursFree consultation and scopingNDA available on request

AI Logistics Quoting and Shipment Agent Development