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Connected Intelligence Across Vehicles, Service, and Ownership
We engineer agents for vehicle discovery, service intake, maintenance coordination, parts information, fleet operations, and owner support — connected to the systems your dealership or fleet already runs, with technicians and advisors holding every decision that matters.
- Sector
- Physical Operations & Infrastructure
- Agents on this page
- 6 purpose-built agents
- Control
- Approval checkpoints and audit trail
Automotive retail and service runs on exact data.
A towing-capacity question has one right answer per trim; a part either fits a VIN or it does not; a service bay has capacity on Thursday or it is booked. That data is real, but it is scattered — across a dealer-management system, a service scheduler, a parts catalogue, a CRM, and a fleet platform that rarely share a record cleanly. Staff absorb the gap by re-keying, cross-checking, and calling each other.
This is the environment agents are built for: high-volume retrieval and coordination with a clear right answer, wrapped around decisions that must stay human. Identifying the vehicle, pulling its history, checking fitment, holding a slot, writing the update back — an agent handles the mechanics. What is wrong with the car, what it costs, and whether a claim stands remain with technicians and advisors.
We engineer that boundary deliberately. Every agent we ship for dealerships, workshops, and fleet operators works from approved data sources, writes to systems only with permission, and hands a structured brief to the person who decides.
Where the work slows down
Specification-Heavy Enquiries
Buyers ask about towing capacity, trim differences, drivetrain options, and model-year changes — questions with exact answers buried in spec sheets that sales staff answer from memory or not at all.
Appointment Coordination
Matching the work required to bay capacity, technician skills, loaner availability, and the customer's calendar takes multiple calls and emails per booking, and no-shows follow when it drags.
Incomplete Service Descriptions
"It makes a noise when I turn" arrives with no speed, no conditions, and no history attached. Technicians burn diagnostic time recovering context the intake process should have captured.
Parts Compatibility
Fitment shifts by VIN, trim, and production date, and a part ordered from the wrong supersession chain stalls the bay and sours the customer. Counter staff carry that risk on every lookup.
Fleet Maintenance Scheduling
Every vehicle in a fleet runs on its own service interval, utilization curve, and inspection deadline. Keeping them all maintained without pulling too many off the road at once is a standing scheduling puzzle.
Fragmented Owner Communication
Recall notices, service reminders, and warranty updates reach owners through disconnected channels — or not at all — and nobody holds the full conversation history when the owner finally calls.
Six agents designed around this work
Vehicle Discovery Agent
Helps buyers narrow a full inventory to a grounded shortlist by matching their stated needs against verified specification data rather than listing copy.
What it does
- Receives buyer requirements — budget, body style, seating or towing needs, fuel preference — through website chat and enquiry forms
- Retrieves live inventory with trim, drivetrain, and option details from the dealer-management system
- Checks each requirement against manufacturer specification data, not marketing descriptions
- Prepares side-by-side comparisons highlighting the differences that matter for the buyer's use case
- Routes qualified enquiries to a sales advisor with the buyer's context and shortlist attached
Works in
- Dealer-management system
- Inventory
- Vehicle data
- CRM
- Messaging
Pricing, financing terms, and trade-in valuations are always presented by a sales advisor — the agent shares specifications and availability, nothing commercial.
Service Booking Agent
Coordinates service appointments end to end, matching the work required to bay capacity, technician skills, and the customer's calendar.
What it does
- Receives booking requests from web forms, phone transcriptions, and messaging channels
- Checks the vehicle's service history and open recalls before proposing a slot
- Retrieves technician availability and bay capacity from the service scheduler
- Prepares confirmed appointments with drop-off instructions, loaner status, and expected duration
- Records booking details and customer notes in both the scheduler and the CRM
Works in
- Service scheduler
- Dealer-management system
- CRM
- Messaging
Any change to promised scope, cost, or timing beyond the original booking goes to a service advisor before the customer hears it.
Diagnostic Intake Agent
Turns a vague fault report into a structured intake brief so technicians start with symptoms, history, and recall context instead of a blank work order.
What it does
- Receives symptom descriptions and asks structured follow-ups — when it happens, at what speed, which warning lights showed
- Retrieves the vehicle's service history, mileage, and prior repair records from the dealer-management system
- Checks reported symptoms against open recalls and technical service bulletins from approved sources
- Prepares a structured intake brief for the assigned technician to review before the vehicle arrives
- Flags safety-related reports — brakes, steering, restraint systems — for priority human attention
Works in
- Dealer-management system
- Vehicle data
- Service scheduler
- Messaging
Every intake brief is a starting point for a qualified technician, never a diagnosis, and safety-related symptoms trigger an immediate advisor callback.
Parts Compatibility Agent
Answers fitment questions by resolving a specific VIN against approved parts-catalogue data before any order is placed.
What it does
- Receives part enquiries from counter staff, technicians, and trade customers
- Checks fitment against VIN, trim level, and production-date ranges in the approved parts catalogue
- Retrieves stock levels, supersession chains, and alternative part numbers from inventory
- Flags ambiguous cases — mid-year production changes, region-specific variants — for parts-desk confirmation
- Records each lookup with its source data so wrong-part patterns can be traced
Works in
- Parts catalogue
- Inventory
- Dealer-management system
- Vehicle data
Ambiguous fitment and orders above a set value threshold require a parts specialist's sign-off before anything is ordered.
Fleet Operations Agent
Keeps a multi-vehicle maintenance calendar coherent by tracking service intervals, utilization, and downtime windows across the entire roster.
What it does
- Retrieves odometer readings, fault codes, and utilization data from the fleet platform and telematics feeds
- Checks each vehicle against its manufacturer service interval and statutory inspection schedule
- Prepares maintenance windows that group work while keeping availability above the fleet manager's operating threshold
- Updates the fleet platform when bookings are confirmed, deferred, or completed
- Routes vehicles with active fault codes or overdue safety inspections to the top of the manager's queue
Works in
- Fleet platform
- Service scheduler
- Vehicle data
- Dealer-management system
The fleet manager approves each proposed schedule before bookings are placed and can defer or reprioritize any vehicle at any time — the agent executes only the approved plan.
Owner Support Agent
Gives owners one consistent channel for questions about their specific vehicle — warranty status, recalls, feature how-tos, and service reminders.
What it does
- Receives owner questions across chat, email, and messaging, and identifies the exact vehicle from CRM records
- Retrieves warranty coverage, recall status, and owner-manual content matched to that VIN
- Prepares plain-language answers drawn from approved manufacturer documentation, with the source noted
- Updates the CRM after each interaction so advisors see the full conversation history
- Routes warranty disputes, complaints, and anything ambiguous to a named human advisor
Works in
- CRM
- Vehicle data
- Dealer-management system
- Messaging
Warranty claim decisions, goodwill gestures, and complaint resolutions rest with named human staff — the agent prepares the file and hands it over.
One request, end to end
Request Received
An owner, buyer, or fleet manager raises a request through chat, web form, phone transcription, or email.
Vehicle Context Identified
The agent resolves the exact vehicle — VIN, trim, mileage, service history — from dealer-management and CRM records.
Data RetrievedA person decides
Specifications, availability, fitment, or scheduling data is pulled from approved sources, never reconstructed from guesswork.
Response Prepared
A booking, comparison, intake brief, or answer is drafted with its sources attached and any uncertainty flagged.
Systems Updated
The scheduler, CRM, fleet platform, or inventory record is written back so no channel falls out of sync.
Specialist Briefed
A technician, advisor, or fleet manager receives a structured brief and takes the decision that matters.
Connected to the systems that run the work
01Dealer Management Systems
- CDK
- Reynolds & Reynolds
- Tekmetric
- or a custom DMS
02Service Scheduling
- Xtime
- Shopmonkey
- or an in-house scheduling tool
03Parts Catalogues & Inventory
- manufacturer electronic parts catalogues
- PartsTech
- or internal parts databases
04CRM & Messaging
- HubSpot
- Salesforce
- WhatsApp Business
- or email
05Fleet & Telematics Platforms
- Geotab
- Samsara
- or a custom fleet management system
06Vehicle Data Sources
- VIN decoding services
- manufacturer specification feeds
- and official recall databases
Technicians Decide. Agents Prepare.
Safety and repair decisions remain with qualified technicians — agents assemble context, they do not draw conclusions. Compatibility and specification data comes exclusively from approved catalogues and manufacturer sources, never from open-web guesswork. Every retrieval, write-back, and handoff is logged, so you can trace any answer to its source and any action to its approval.
- Role-based permissions per agent and per system
- Approval checkpoints before customer-facing commitments
- Full audit trail of retrievals, write-backs, and handoffs
- Data boundaries between customer, vehicle, and financial records
- Evaluation suites run against real enquiry histories before launch
- Continuous monitoring with drift and error alerts
- Safe fallback to a named employee on low confidence
- Repair and safety decisions reserved for qualified technicians
- Specification and fitment data from approved sources only
From first workshop to launch
Discovery and product architecture
Map the user journeys, workflows and technical priorities.
UX/UI design and prototype
Define the interface system, key screens and clickable flows.
Development and integrations
Build the frontend, backend and integrations.
Launch, optimisation and scaling
Improve the platform through analytics and feedback.
Questions, answered
Through vendor APIs where they exist, and through structured exports or middleware where they do not — most dealer stacks are a mix of both. During scoping we map exactly which records each agent reads and which fields it may write back. Nothing touches your DMS without an explicit permission grant per agent.
No, and we design so it cannot. Intake agents collect symptoms, history, mileage, and open recalls into a structured brief, and flag safety-related reports for immediate advisor callback. Diagnosis and repair decisions belong to qualified technicians; the agent's job is to make their first look at the vehicle better informed.
Agents retrieve records on demand from your systems rather than copying databases elsewhere, and role-based permissions govern which agent may see VINs, service histories, or contact details. Every retrieval and write-back lands in an audit trail, and your data is not used to train shared models.
With the workflow that consumes the most staff hours while requiring the least judgment — for most operations that is service booking or parts fitment enquiries. We map one workflow end to end, ship the agent behind human review, and expand only once the audit trail shows it holds.
Start With One Workflow
Pick the process that consumes the most hours in your operation — service booking, fitment enquiries, fleet scheduling. We will map it end to end with you: the systems it touches, the data boundaries it needs, and exactly where your people stay in charge. Then you decide whether to build.