AI Agents for Restaurants and Hospitality
Guest Experiences Connected From Request to Service
We engineer agents for reservations, ordering, guest services, menu and dietary guidance, operational coordination, and structured follow-up — connected to the POS, reservation, and property systems your teams already run, with human approval exactly where your policies put it.
01
Operating Context
A restaurant or hotel answers the same questions hundreds of times a week — availability, allergens, timing, parking, cancellations — while the answers live in separate tools: the POS, the reservation book, the property-management system, the kitchen display. During service, nobody has spare hands to reconcile them, so requests get re-typed, notes get lost, and guests repeat themselves at every touchpoint.
The operational cost is familiar. Front-of-house staff toggle between a ringing phone and a reservation screen. Kitchen teams work from tickets missing dietary notes. Managers learn about a bad experience from a public review instead of an internal flag.
Alpha Expansion builds agents that sit across these systems rather than beside them. They read live availability, prepare bookings and orders in the format each system expects, route tasks to the team that owns them, and record what happened — while approvals, allergen sourcing, and refund authority stay exactly where your policies place them.
02
Operational Challenges
Where the Work Slows Down
Constant Enquiry Pressure
Phones, DMs, emails, and booking widgets fire simultaneously — and peak enquiry hours are exactly the hours your team is busiest serving the guests already in the room.
Bookings That Keep Moving
Party sizes change, times shift, and no-shows appear without warning. Each edit has to reach the floor plan, the kitchen forecast, and the guest — and usually reaches only one.
Menu and Dietary Questions
Allergen and ingredient questions demand precise, current answers. Staff improvising from memory is a liability; a stale PDF menu online is a slower one.
Requests Scattered Across Channels
A guest asks for a birthday cake on Instagram, confirms the time by phone, and adds an allergy note by email. Without a shared record, the pieces never meet.
Manual Routing Between Teams
Front of house relays requests to the kitchen, housekeeping, or management by voice and sticky note. Those tasks compete with live service for attention, and some lose.
Patchy Service Records
What a guest asked for, what went wrong, and what was promised in recovery often live only in someone's memory — so the next visit starts from zero.
03
Purpose-Built Agents
Six Agents Designed Around This Work
01
Reservation Agent
Handles booking requests end to end against live table and room availability, holding human sign-off where policy requires it.
Reservation platform, property-management system, CRM, messaging
Overbooking exceptions, large-party buyouts, and deposit waivers route to a manager before any confirmation is sent.
02
Menu and Ordering Agent
Guides guests through the live menu and assembles orders that land in the kitchen exactly as the guest intended.
POS, kitchen display, inventory, delivery platforms
Discounts, comps, and off-menu requests are prepared as drafts and released only by an authorized team member.
03
Guest Services Agent
Fields day-to-day guest requests — amenities, timing, directions, lost property — and moves each one to the team that owns it.
Property-management system, CRM, messaging, task management
Anything touching guest safety, security, or staff conduct escalates immediately to the duty manager instead of being handled in-channel.
04
Dietary Information Agent
Answers allergen and dietary questions strictly from sources the kitchen maintains, and stops where its certainty ends.
Menu knowledge base, POS, reservation platform, kitchen display
It never asserts a dish is safe for a severe allergy; that confirmation always comes from the kitchen team directly.
05
Service Recovery Agent
Turns complaints, slow tickets, and poor reviews into structured recovery actions prepared within defined limits.
CRM, POS, review platforms, messaging
Refunds and exceptional remedies require defined authorization — the agent proposes, and a named manager approves.
06
Operations Coordination Agent
Keeps front of house, kitchen, and management working from the same operational picture through a service.
POS, kitchen display, inventory, reservation platform, delivery platforms
Staffing changes, closures, and anything touching scheduling or payroll remain management decisions; the agent only surfaces the data.
04
Example Workflow
One Request, End to End
05
Systems Landscape
Connected to the Systems That Run the Work
06
Human Control & Governance
Accountable by Design
Every agent runs inside boundaries your operators define: which systems it may read, which records it may write, and which actions always wait for a person. Dietary and allergen information comes exclusively from approved, maintained sources with the cautions your policy requires, and refunds or exceptional remedies require defined authorization from a named role. Every read, write, and guest message is logged, so a manager can reconstruct any exchange after service.
07
Questions
Frequently Asked Questions
Map One Workflow First
Bring us the workflow that costs your team the most attention — reservation changes, enquiry handling, or post-visit follow-up. We will map it end to end with your operators, define where approvals and handoffs sit, and scope the smallest version worth putting into service.